- Contact The house on the Moon before returning any items.
- You can return the product within 10 days of delivery.
- The product must be in new condition.
- The product must be returned in the same package or similar.
- Shipping costs are to be paid by the customer.
Please contact The house on the Moon before returning any items.
It is appropriate that the consumer controls the delivery to verify that this is accurate and error free. At the complaint, the customer contacts The house on the Moon and gives information relevant and the reason for complaint.
You can return the product within 10 days of delivery. The product must be in new condition. If the product is ruined or used the product shall not be refunded. Make sure to include contact information with the return and if possible, please provide us with a tracking number. The house on the Moon suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.
Returning A Package
If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. The house on the Moon is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.
If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.